Refund and Return Policy

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NO EXCEPTIONS POLICY

We do not offer refunds, returns, exchanges, or store credit under any circumstances, including but not limited to:

✗ Change of mind or buyer’s remorse
✗ Incorrect product selection
✗ Delayed shipping or delivery
✗ Product potency or effects not meeting expectations
✗ Personal adverse reactions or side effects
✗ State or local law changes after purchase
✗ Damaged packaging (product integrity intact)
✗ Quantity discrepancies in bulk orders
✗ Lost or stolen packages after delivery confirmation
✗ Product testing differently than expected

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REGULATORY CONSIDERATIONS

Why No Returns?

• Health & Safety: Once products leave our facility, we cannot guarantee proper storage, handling, or contamination prevention
• Federal Regulations: Hemp products are subject to complex and evolving federal and state regulations
• Quality Control: Returned products cannot be resold due to potency degradation and contamination risks
• Legal Compliance: State laws vary widely regarding hemp product returns and exchanges

Important Legal Disclaimers

• Products have not been approved by the FDA for medicinal use
• Statements have not been evaluated by the Food and Drug Administration
• Products are not intended to diagnose, treat, cure, or prevent any disease
• THCa legality varies by state, and some states impose restrictions or bans on hemp-derived cannabinoids

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FREQUENTLY ASKED QUESTIONS

Q: What if my order is damaged during shipping?

A: Contact us within 48 hours of delivery with photos. We may, at our sole discretion, provide replacement products for clearly damaged items where the product integrity is compromised.

Q: What if I didn’t receive my order confirmation email?

A: Make sure to check your Spam Folder and add “info@zerofourtwenty.com” to your Safe Sender list. You can find your previous orders under “My Account > Order History”, or send us an email with your account details and we’d be happy to resend your order confirmation email.

Q: Can I return unopened products?

A: No. All sales are final regardless of whether products are opened or unopened.

Q: What if THCa becomes illegal in my state after I order?

A: Hemp regulations are rapidly changing, with various states implementing new restrictions on THCa and intoxicating hemp products. Customers are responsible for understanding current laws. No refunds will be provided for legal status changes.

Q: What if the product doesn’t work for me?

A: Individual responses to hemp products vary greatly. We cannot offer refunds based on personal effectiveness or satisfaction.

Q: Can I exchange for a different product?

A: No exchanges are permitted. Please carefully review product descriptions, lab results, and potency information before purchasing.

Q: What about defective products?

A: In the rare case of a manufacturing defect affecting product safety (not potency variations), contact us within 48 hours with photographic evidence. Resolution is at our sole discretion.

Q: What if my package is lost or stolen?

A: Once a package is marked “delivered” by the carrier, we are not responsible for lost or stolen items. Consider shipping to a secure location or using signature confirmation.

Q: Do you offer samples before I buy?

A: We do not offer free samples. Please review our detailed product descriptions, third-party lab results, and customer reviews before purchasing.

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CUSTOMER RESPONSIBILITIES

Before Purchasing, You Must:

• Verify hemp product legality in your jurisdiction
• Review all product information, potency levels, and lab results
• Understand potential effects and side effects
• Consult healthcare providers for medical concerns
• Ensure secure delivery address

After Purchasing:

• Store products according to package instructions
• Keep products away from children and pets
• Do not drive or operate machinery after use
• Report any adverse reactions to healthcare providers

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Legal Notice

This policy is designed to comply with applicable federal and state regulations regarding hemp-derived products. For specific legal questions, consult with a qualified attorney familiar with cannabis and hemp law in your jurisdiction.

POLICY UPDATES

We reserve the right to modify this policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Continued use of our website after policy changes constitutes acceptance of the updated terms.

Remember: All sales are final. Please shop carefully and responsibly.